The combination of travel services made available to you is a package within the meaning of Government Ordinance no. 2/2018 regarding travel service packages and associated travel services, as well as for the modification of some normative acts.

You will therefore benefit from all EU rights that apply to packages. HALLOWEEN TOURS SRL shall be fully responsible(s) for the proper execution of the package as a whole.

In addition, under the law, the HALLOWEEN TOURS SRL hold(s) protection to refund your payments and, if the carriage is included in the package, to ensure your repatriation in the event that it(s) become(s) insolvent(s) .

Additional information regarding the main rights under Government Ordinance no. 2/2018 https://legislatie.just.ro/Public/DetaliiDocument/204233  .

Main rights under Government Ordinance no. 2/2018

– Travelers will receive all essential package information prior to concluding the travel package contract.

– There is always at least one merchant responsible for the proper execution of all travel services included in the contract.

– Travelers are provided with an emergency phone number or details of a contact point where they can get in touch with the organizing travel agency or travel agent.

– Travelers may transfer the package to another person, following reasonable notice and possibly payment of additional costs.

– The price of the package can only be increased if specific costs increase (for example, fuel prices) and if this is expressly provided for in the contract, and in any case no later than 20 days before the start of the execution of the package. If the price increase is greater than 8% of the package price, the traveler can terminate the contract. If the organizing travel agency reserves the right to increase the price, the traveler is entitled to a price reduction if a decrease in the relevant costs occurs.

– Travelers may terminate the contract without payment of a termination penalty and obtain a full refund of any payments if any of the essential elements of the package, other than the price, have changed significantly. If, before the execution of the package begins, the merchant responsible for the package cancels the package, travelers are entitled to a refund and, where appropriate, compensation.

  • In addition, travelers have the option to terminate the contract at any time before the start of the package performance, in return for payment of an appropriate and justifiable termination penalty.
  • If, after the start of the execution of the package, important elements of the package cannot be executed as agreed, appropriate alternative services must be offered to the traveler, without involving the payment of additional costs. Travelers may terminate the contract without payment of a termination penalty, if the services are not performed in accordance with the contract and this fact substantially affects the performance of the package, and the organizing travel agency does not remedy the problem.
  • Travelers are also entitled to a price reduction and/or payment of damages if travel services are not performed or are performed improperly.
  • The organizing travel agency must provide assistance in case the traveler is in difficulty.
  • If the organizing travel agency becomes insolvent, the payments will be refunded. If it becomes insolvent after the start of the execution of the package, and the transport is included in the package, the repatriation of the travelers is guaranteed. HALLOWEEN TOURS SRL has entered into insolvency protection with OMNIASIG – Aleea Alexandru nr. 51, Sector 1, 011822, București, România | Tel: +4021 405 7420, Fax: +4021 311 4490, office@omniasig.ro, www.omniasig.ro | Cod Unic Înregistrare 14360018 | Nr. Înregistrare în Registrul Comerțului: J40/10454/2001 | Capital social: 506.352.385 lei | Cod LEI 529900AB9YD8CLGBE756 | Autorizată de Autoritatea de Supraveghere Financiară | R.A. – 047/10.04.2003 Travelers may contact this entity or, as the case may be, the competent authority Tourism Minister, Bulevardul Dinicu Golescu 38, București 010873 Phone: 021 303 7877 if services are denied due to Halloween Tours’ insolvency.
  • For the purposes of this form, organizing travel agency means the organizing travel agency established on the territory of Romania or the intermediate travel agency established on the territory of Romania, which directly buys packages from an organizing travel agency that is not established in Romania, after case, according to art. 14 of Government Ordinance no. 2/2018.
  • In the case of insolvency provisions, the organizing travel agency is the one from another member state or from Romania, as the case may be.